Need help with your API integration? Our developer support team is here to assist you.
When to contact support
Reach out if you're experiencing:
Authentication issues despite following guides
Unexpected error responses
Performance problems or slow responses
Questions about billing or usage
Need higher rate limits
Clarification on licensing terms
Help with specific integration scenarios
How to contact us
Support page:
Visit cathopic.com/support and fill out the contact form.
Email (if provided):
Send details directly to the developer support email listed in your API dashboard.
Information to include
Help us help you faster by providing:
1. Clear description of the problem
What you're trying to do
What's happening vs. what you expect
When the issue started
2. Technical details
Programming language and framework
HTTP library or SDK you're using
Last 4 digits of your API key
Error messages (full text)
HTTP status codes
3. Code example (sanitized)
// Remove your full API key!
const response = await fetch('https://api.cathopic.com/resources', {
method: 'POST',
headers: {
'x-api-key': '••••1234', // Last 4 digits only
'Content-Type': 'application/json'
},
body: JSON.stringify({ query: 'test' })
});
console.log(response.status); // 401
console.log(await response.json()); // {"error": "Unauthorized"}4. Request/response details
Request headers
Request body
Response status
Response body
Timestamp of the issue
Before contacting support
Try these first to save time:
Check the API documentation
Review questions in this help section
Test with curl to isolate the issue
Verify your API key is active in Settings → API
Check your payment method is valid
Response time
We aim to respond to developer support inquiries within 24-48 hours on business days. Complex issues may require additional investigation time.
For urgent issues
If you're experiencing a critical production outage:
Mark your support request as "Urgent"
Provide your account email for priority identification
Include impact details (number of users affected, revenue impact, etc.)
API status
Before reporting an outage, check if there's a known issue:
Test basic connectivity:
curl https://api.cathopic.com/resourcesCheck our status page (if available)
Look for announcements in your account dashboard
Additional resources
Full API documentation: api.cathopic.com/docs
Account dashboard: cathopic.com/settings/api
General support: cathopic.com/support
License information: cathopic.com/legal/license
We're here to help make your integration successful!
