During registration, you should receive a 6-digit verification code via email within a few minutes. If it does not arrive, here is how to fix it.
Check your spam folder
Verification emails sometimes end up in spam:
Check your spam or junk mail folder
Look for an email from Cathopic or [email protected]
If you find it there, mark it as "not spam"
This helps ensure future emails arrive in your inbox
Verify your email address
Make sure you entered the correct email:
Double-check for typos
Ensure there are no extra spaces
Use the correct email domain (.com, .org, etc.)
If incorrect, start the registration process again with the right email
Request a new verification code
The verification code expires after 20 minutes. To request a new one:
Wait at least 2-3 minutes after the first request
On the verification screen, click "Resend code"
Check your inbox (and spam folder) again
Enter the new 6-digit code within 20 minutes
Check your email provider
Some email providers have strict filters:
Gmail users:
Check the "Promotions" or "Updates" tabs
Search for "Cathopic" in all folders
Corporate or school emails:
Your organization may block automated emails
Try using a personal email address instead (Gmail, Outlook, Yahoo)
Wait a few minutes
Sometimes emails are delayed:
Wait up to 10 minutes for the email to arrive
Refresh your inbox
Check all folders, including spam
Still not receiving emails?
If you have tried everything and still do not receive verification emails:
Try registering with a different email address (Gmail, Outlook, Yahoo)
If the problem persists, visit our support page
Select "Report a problem"
Explain that you are not receiving verification emails
Include the email address you tried to register with
Our team will investigate and help you complete your registration.
