If you cannot find content you uploaded, here are the possible reasons.
Content was rejected
Your content may have been reviewed and rejected by our moderation team:
Check your email for a rejection notification
Rejections include a specific reason why the content did not meet standards
Common reasons: quality issues, copyright problems, non-Catholic content
Review our our content guidelines
You can upload new content that meets our standards
Content is still pending review
New uploads go through moderation before being published
This can take 1-7 days depending on the queue
Pending content is not visible to other users
Check your Creator Dashboard for status
Content was removed due to ban
If your account was banned, all your content is removed:
Bans occur for policy violations
You should have received an email explaining the reason
Banned content cannot be restored
If you believe it was an error, contact support
You deleted it
Check if you accidentally deleted the content
Deleted content cannot be recovered
You will need to upload it again
Content never finished processing
If upload or processing failed, the content may not have been saved
Check your resources page for failed uploads
Upload again if needed
Filter settings
Your dashboard may be filtered:
Check if you have filters applied (published, pending, rejected)
Clear all filters to see all your content
Rejected content may be hidden by default
Check your email
Important notifications are sent via email:
Content approval/rejection emails
Account status changes
Policy violation notices
Check your spam folder if you do not see these emails
Contact support
If content is missing without explanation:
Check your Creator Dashboard thoroughly
Review your email for notifications
Note the approximate date you uploaded it
Contact support with details
