If your download did not start, here are the most common causes and solutions.
Check your subscription status
Active subscription required
Most resources require an active PRO subscription
Go to Settings → Subscription to check your status
If inactive, renew your subscription from the Pricing page
Subscription type mismatch
If you have a "Photos" plan, you can only download photos
Videos and graphics require an "All-In-One" plan
Upgrade your plan from Pricing
Download limit reached
Each plan has a monthly download limit:
Check your remaining downloads in Settings → Subscription
If you have reached your limit, wait until your next billing cycle
Unused downloads accumulate, so previous months balance carries over
Consider upgrading to a plan with more downloads
Browser or network issues
Pop-up blocker
Your browser may be blocking the download
Look for a blocked pop-up notification in your address bar
Allow pop-ups for cathopic.com
Try the download again
Slow or interrupted connection
Large files require a stable internet connection
If your connection is slow or intermittent, the download may fail
Try from a different network or location
Close other applications using bandwidth
File does not exist
In rare cases, the file may not be available on our servers:
The content may have been removed by the contributor
The content may have been removed for policy violations
There may be a temporary server issue
Try a different resource or contact support if the problem persists
Clear your browser cache
Sometimes cached data interferes with downloads:
Clear your browser cache and cookies
Close and reopen your browser
Log in again and try the download
Try a different browser
Some browser extensions can interfere:
Try downloading with a different browser (Chrome, Firefox, Safari)
Disable browser extensions temporarily
Use an incognito or private browsing window
Need help?
If downloads continue to fail:
Note which specific resource is failing (copy the URL)
Check what error message appears (if any)
Visit our support page
Select "Report a problem"
Include the resource URL and error details
