If your subscription shows as inactive or you lost access to PRO features, here is how to understand and fix the issue.
Common reasons for inactive subscriptions
Payment failure
Your last payment did not go through
Your subscription status changed to PENDING_PAYMENT
You received an email about the failed payment
Solution: Update your payment method and retry
Expired card
Your payment card has expired
Automatic renewal could not process
Solution: Add a new card in Settings → Subscription
Canceled subscription
You or someone with access to your account canceled the subscription
The subscription remained active until the end of the billing period
It has now expired
Solution: Resubscribe from the Pricing page
Account issue
Your account may have been flagged for policy violations
You should have received an email explaining the reason
Solution: Contact support to resolve the issue
How to check your subscription status
Go to Settings → Subscription
Check your current status (ACTIVE, PENDING_PAYMENT, or CANCELED)
Review the next payment date
Check if there are any error messages
Subscription statuses:
ACTIVE: Your subscription is working normally
PENDING_PAYMENT: A payment failed and needs attention
CANCELED: Your subscription was canceled and has expired
How to reactivate your subscription
If status is PENDING_PAYMENT:
Go to Settings → Subscription
Update your payment method if needed
Ensure your card has sufficient funds
Contact your bank to authorize Cathopic charges if necessary
The system will retry the payment automatically
If status is CANCELED:
Go to the Pricing page
Choose your preferred plan
Complete the payment process
Your PRO access will be restored immediately
What happens to your downloads
Good news about your downloaded content:
Any resources you downloaded while subscribed remain valid
You can continue using them even with an inactive subscription
Your licenses do not expire (unless the subscription was terminated for policy violations)
See our License page for details
Need help?
If you cannot reactivate your subscription:
Check your email for messages from Cathopic about your account
Review your payment method and billing information
If the problem persists, visit our support page
Select "Report a problem"
Describe your subscription issue
Include your account email and any error messages
Our team will help you restore your subscription and resolve any billing issues.
