If your upload failed, you will see an error message in the uploader interface. Here is how to fix the most common upload errors.
Understanding upload errors
When a file fails to upload, the system shows a specific error message explaining why:
Extension error: "The image/video/graphic must have one of the following extensions..."
File type error: "The image/video/graphic must be one of the following file types..."
Too small error: "The image/video/graphic is too small. The minimum size is X MB"
Too large error: "The image/video/graphic is too large. The maximum size is X MB"
Error: Invalid file extension
If you see "must have one of the following extensions":
Photos: Only JPEG, JPG, PNG are allowed
Videos: Check allowed video formats (MP4, MOV typically)
Graphics: SVG, AI, EPS, PDF formats are accepted
Solution:
Check your file extension (the last 3-4 characters after the dot in the filename)
If the extension is wrong, convert your file to a supported format
For photos: Save as JPEG or PNG from your image editor
For videos: Export as MP4 using a video converter
For graphics: Save as SVG, AI, or PDF from your design software
Try uploading again with the correct format
Error: File too small
If you see "The file is too small. The minimum size is X MB":
Photos: Minimum 2 MB
Videos: Minimum 15 MB
Graphics: Minimum 100 KB
Solution:
Check your file size (right-click → Properties/Get Info)
If the file is below the minimum, you need a higher quality version
For photos: Export at higher resolution or less compression
For videos: Use less compression or higher bitrate when exporting
Do not artificially increase file size - upload higher quality originals
We require minimums to ensure professional quality content
Error: File too large
If you see "The file is too large. The maximum size is X MB":
Photos: Maximum 50 MB
Videos: Maximum 500 MB
Graphics: Maximum 50 MB
Solution:
Reduce the file size without losing too much quality
For photos: Use moderate JPEG compression (80-90% quality)
For videos: Re-export with lower bitrate or resolution (1080p is sufficient)
For graphics: Optimize paths and remove unnecessary elements
Try uploading the optimized file
Error: Invalid file type (MIME type)
If you see "must be one of the following file types":
Solution:
Your file extension might be correct but the actual file format is different
This happens when you rename a file instead of converting it properly
Use proper conversion software:
For photos: Photoshop, GIMP, or online converters
For videos: HandBrake, FFmpeg, or video editing software
For graphics: Adobe Illustrator, Inkscape, or design tools
Connection interrupted during upload
If the upload starts but fails partway through:
Solution:
Check your internet connection stability
Use a wired connection (Ethernet) if possible
Close other programs using bandwidth
Try uploading during off-peak hours
For large videos, consider splitting into multiple parts if possible
Clear your browser cache and try again
Try a different browser (Chrome, Firefox, Safari)
Browser or extension conflicts
Sometimes browser issues cause upload failures:
Solution:
Disable ad blockers temporarily
Disable download managers or upload helpers
Clear browser cache and cookies
Try uploading in incognito/private mode
Update your browser to the latest version
Try a different browser if problems persist
After fixing the error
Once you have corrected the issue:
Go back to Creator Panel → Upload
Drag and drop your corrected file or click to browse
Wait for the upload to complete (you will see a progress bar)
Once uploaded, click "Edit" to add metadata (title, description, tags)
Click "Send to moderation" when ready
Your content will be reviewed by our moderation team
Where to check your uploads
To see the status of your content:
Pending metadata: Shows in the upload interface until you fill it out
Pending moderation: Go to Creator Dashboard → "Pending approval" section
Approved content: Visible in your profile and in search results
Rejected content: You will see the rejection reason in your Creator Dashboard
Still having upload issues?
If you have tried all these solutions and still cannot upload:
Take a screenshot of the exact error message you are seeing
Note the file name, size, and format you are trying to upload
Visit our support page
Select "Upload problem"
Provide the error message and file details
Our technical team will investigate and help you resolve the issue
Important: The error messages in the uploader interface tell you exactly what is wrong. Read them carefully and follow the requirements shown in the message.
