Who can join a team subscription?

Last updated: 3 months ago

Team subscriptions are intended for people who belong to the same organization. Cathopic verifies this through the email domain used for the invitation.

Requirements

  • The plan must include team seats. A plan with one seat cannot invite additional members.

  • The team subscription must be active and available. Invitations cannot be accepted if the shared subscription no longer provides download access.

  • The invited email must match the team domain. Cathopic uses the owner business email when available, otherwise the owner account email. The domain must be a custom organization domain, not a common personal email provider.

  • The invited person must accept with the same email address. If the invitation was sent to [email protected], the member must sign in or register with that email.

  • A seat must be available. The owner, active members, and pending invitations all count toward the limit.

If the invited person already has a subscription

They can still join if the invitation is valid and seats are available. When they accept, Cathopic pauses their own active subscription with a team-paused status so their downloads use the shared team subscription instead.

If the invited person already belongs to another team

Cathopic asks them to confirm the switch before changing teams. Confirming ends their current team membership and moves them to the new team. If their own subscription was paused, its paid time remains protected.

If the invited person manages another team

An account that already manages another active team cannot join a different team until those members are removed from the subscription it manages.

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